At LOQI we bend over backwards to get your order shipped by the next working day. Shipping lead time within Europe is 3-5 working days, while outside Europe it’s 7-10 working days.

Our shipping fee is €7,99 to Germany, Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, France, Finland, Greece, Hungary, Italy, Ireland, Norway, Netherlands, Portugal, Poland, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland and the United Kingdom.

Deliveries outside the EU may come with additional duties and taxes, so always check what applies in your country. UK 20% tax, no duties under €161. Norway 25% tax, no duties. Switzerland: 8.1% tax + delivery fee, no duties. Stay informed to avoid surprises at delivery.

You’ll receive a tracking number by email as soon as your order ships. If you run into any delivery or tracking issues, we recommend contacting the shipping carrier first, they may need additional details from you. Still need help? Reach out to us at order@loqi.com.

Right of Withdrawal

You have the right to withdraw from this contract within 14 days, no questions asked. The withdrawal period expires 14 days after you take possession of the goods.

To exercise your right of withdrawal, please email order@loqi.com with your decision. Include your name, address, telephone number and email address and return the goods to our office address.

LOQI GmbH
Sickingenstraße 20-28
10553 Berlin, Germany

Effects of Withdrawal

If you withdraw from this contract, we’ll refund all payments made excluding delivery costs and any premium shipping fees.

Please return the goods within 14 days of your request. We’ll process your refund within 14 days using the same payment method, at no extra cost. Return shipping costs are your responsibility. We may withhold the refund until we receive the goods or proof of return.