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At LOQI we bend over backwards to get your order shipped by the next working day. Shipping lead time within Europe is 3-7 working days, while outside Europe it’s 7-10 working days. Wherever you are, we’ll get your LOQI to you in no time!

Our shipping fee is €5,99 to Germany, Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, France, Finland, Greece, Hungary, Italy, Ireland, Norway, Netherlands, Portugal, Poland, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland and the United Kingdom.

Our shipping fee is €9,99 to Indonesia, Japan, Malaysia, Qatar, Saudi Arabia, South Korea, United Arab Emirates, New Zealand, Australia, Hong Kong, Singapore. Oh, yes – keep in mind deliveries to non-EU countries can incur additional duties and taxes. Be sure to check what applies in your specific country. The United Kingdom applies a 20% tax on purchases, but you won’t be charged duties for items valued under €161. Norway has a 25% tax on goods, with no duties. In Switzerland, there’s an 8.1% tax on goods, plus a delivery fee, but no duties apply. Be sure to look into the duties and taxes that apply in your country.

You’ll receive a tracking number via email on the day your package ships. If you have any delivery or tracking issues, we recommend reaching out to the shipping company first. They sometimes mark packages as “delivered” too early or may need more information from you. If you still need assistance, feel free to email us at order@loqi.com—we’re here to help!

Once your package is shipped, you’ll get an email with your tracking number from DPD within Germany and Fedex outside Germany. If you run into any delivery or tracking issues, we suggest contacting the shipping company first, as they may sometimes mark packages as “delivered” too soon or need more details to finalise delivery. If you still have questions or need help, just reach out to us at order@loqi.com.